Privacy Policy

Introduction

8vk operates https://8vk.asia, Bangladesh's trusted online casino and sports betting platform. We are committed to safeguarding the privacy and personal information of every player who visits and uses our services. This Privacy Policy explains in plain terms what data we collect, why we collect it, how we use it, and the choices you have regarding your personal information.

By accessing or using our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein. If you do not agree with any part of this policy, please discontinue use of 8vk immediately and contact our support team at [email protected] for assistance.

Information We Collect

We collect information from you directly and automatically when you use our platform. The categories of personal data we may collect include:

• Identity data: full name, date of birth, national identification number, and photo identification documents submitted for KYC verification.
• Contact data: email address, phone number, and residential address (city, district, division in Bangladesh — e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi).
• Financial data: payment method details including bKash wallet number, Nagad account, Rocket account, Upay account, or bank account references used for deposits and withdrawals.
• Transaction data: records of all deposits, withdrawals, bets placed, game results, bonus claims, and account balance history on the 8vk platform.
• Technical data: IP address, browser type, operating system, device identifiers, referral URLs, and clickstream data collected automatically during your session.

We collect only the information that is necessary for the specific purpose for which it was provided. We do not collect sensitive personal information beyond what is required for account security, payment processing, and responsible gaming compliance.

How We Use Your Information

The personal data 8vk collects serves specific, legitimate purposes. We use your information to:

• Create and manage your 8vk account, verify your identity through KYC procedures, and maintain the security of your profile.
• Process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other supported payment channels in Bangladesh.
• Deliver the gaming and sports betting services you request, including cricket betting, live casino, slots, crash games, and fishing games.
• Send you service communications including account confirmations, transaction receipts, security alerts, and updates to this Privacy Policy or our Terms & Conditions.
• Comply with applicable legal and regulatory obligations, including anti-money laundering (AML) checks, fraud prevention measures, and responsible gaming requirements.
• Analyse usage patterns and improve our platform's performance, user experience, and the range of games and betting markets available to players in Bangladesh.

Cookies and Tracking Technologies

8vk uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. Cookies are small text files placed on your device by our website when you visit. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 8vk platform — for example, you may be required to log in again on each visit. We do not use cookies to serve third-party advertising or to track your behaviour across external websites.

Sharing of Your Information

8vk does not sell, rent, or trade your personal data to third parties for marketing purposes. We may share your information only in the following limited circumstances:

• Service providers and partners: We share data with trusted third-party vendors who assist in operating our platform, including payment processors (bKash, Nagad, Rocket), identity verification services, fraud detection systems, and cloud infrastructure providers. These parties are contractually bound to handle your data only as instructed by 8vk and never for their own independent purposes.
• Legal and regulatory authorities: We may disclose your data to government bodies, law enforcement agencies, or regulators when required by applicable law, court order, or in connection with investigations into fraud, money laundering, or other unlawful activities.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of the 8vk business, your personal data may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our platform of any such change.

We require all third parties we work with to respect the security and confidentiality of your personal data. They are not permitted to use your personal data for their own purposes and must process it only in accordance with our instructions and applicable data protection principles.

Data Retention

8vk retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations. The retention period may vary depending on the type of data and the context in which it was provided.

Account transaction records are typically retained for a minimum of five years after account closure in line with standard financial record-keeping practices. When your data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you personally.

Data Security

8vk employs a comprehensive range of technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. Our platform uses SSL (Secure Sockets Layer) encryption to ensure that all data transmitted between your browser and our servers is protected in transit.

While we implement industry-standard security safeguards, no method of transmission over the internet or method of electronic storage is 100% secure. We therefore cannot guarantee absolute security of your data. If you become aware of any actual or suspected breach relating to your 8vk account, please notify us immediately at [email protected].

Your Rights and Choices

As a user of the 8vk platform, you have specific rights in relation to your personal data. These rights are subject to applicable law and certain exceptions related to legal obligations and platform security. Your rights include:

• Right of access: You may request a copy of the personal data we hold about you at any time by contacting our support team.
• Right of rectification: If any of the personal data we hold is inaccurate or incomplete, you have the right to request a correction.
• Right of erasure: Subject to applicable legal retention requirements, you may request that we delete your personal data. Note that closing your 8vk account initiates data deletion workflows.
• Right to object: You may object to the processing of your personal data for direct marketing purposes. We will cease such processing upon receipt of a valid objection.
• Right to data portability: Where technically feasible, you may request your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.

To exercise any of these rights, please contact our support team directly at [email protected]. We will respond to all legitimate requests within 30 days. Some requests may take longer to process if they are particularly complex or numerous.

Third-Party Payment Processors

To facilitate deposits and withdrawals, 8vk integrates with trusted payment service providers popular in Bangladesh, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. When you make a payment transaction, the relevant payment processor will collect and process your financial information directly on their own platform, under their own privacy policy and security standards.

8vk is not responsible for the privacy practices or content of third-party payment processors. We encourage you to review the privacy policies of bKash, Nagad, Rocket, and any other payment provider you choose to use before sharing financial details with them.

Age Restriction

8vk strictly enforces an age restriction policy. Our platform is intended solely for adults aged 21 and above. We do not knowingly collect, use, or retain personal data from individuals under the age of 21. If we become aware that a user is under 21, we will immediately suspend the account and delete any associated personal data. Parents and guardians are encouraged to use appropriate parental control tools to prevent underage access to online gambling platforms.

Changes to This Privacy Policy

8vk reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the 'Last updated' date at the top of this page and, where appropriate, notify registered users via email or a prominent on-platform notice.

Your continued use of the 8vk platform following any changes to this Privacy Policy constitutes acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise any of your data rights, please reach out to the 8vk support team. Our team is available 24/7 to assist players across Bangladesh — from Dhaka and Chittagong to Cox's Bazar and Sylhet.

Email: [email protected] (plain text — not a clickable link). We aim to respond to all privacy-related enquiries within 2 business days.